Remote work has presented challenges for both workers and their companies. Challenges include adopting flexible schedules and conducting video interviews. However, managing a team of remote workers can be a challenge, but it can also be a rewarding experience for both the employer and employees. With the right strategies in place, it is possible to effectively manage and support a team of remote workers. Here are some tips for managing remote workers:
1. Clearly Communicate Expectations
It’s important to make sure that remote workers know what is expected of them and how their role fits into the overall goals of the company. Regular meetings and clear, concise communication are best for providing expectations. When explaining your anticipations, whether verbally or written, use simple language, short instructions, and concrete examples. Anticipate potential problems and emphasize actions that are acceptable and ones that aren’t. So as not to appear negative, maybe include a few anticipated positives too.
2. Set Regular Check-ins
Scheduling regular check-ins with remote workers can help to ensure that they are on track with their work and address any concerns they may have. They also make up for the emotional gap left from the absence of face-to-face communication. The non-verbal cues we get from personal interactions are critical to building trust, empathy, and understanding, even in a professional relationship. Regular check-ins help make up for this deficient.
3. Keep Meetings Short
Employees can’t maximize remote work benefits if they spend too much time in lengthy online meetings. They might as well be at the office. Set a start and stop time and stick to it. One easy way to do this is to set a timer on your phone or your Windows Clock app. Better yet, use the free version of Zoom conference calling, which limits a call to forty minutes. The service will pop up a reminder that your meeting is about to end so you can wrap up your discussion. Also, use a meeting agenda with bullet points to keep the meeting on track.
4. Shift to a Results-based Appraisal
Your employees’ workflows will inevitably change with remote work. It’s just the nature of remote work for more time to be spent on other things like family responsibilities during “normal” work hours. Besides, the whole appeal of remote work is that workers can have a healthier work-life balance. So, shift your appraisal from the “correct” process, to goals and results. Dedicated, honest workers will find the shortest distance from A to B in their new workflow. Let them find their way. Ask yourself “Are they delivering results?” If the answer is “Yes”, then base your appraisal more on that fact rather than how unorthodox or non-traditional the approach to the work may seem.
5. Provide support
It is important to make sure that remote workers have the resources and support they need to be successful in their role. This can include access to training and development opportunities, as well as any necessary equipment or software. Create virtual “happy hours” or other informal events to build relationships.
6. React to Signs of Stress
Change is hard. Adjusting to a new workflow is a major change for employees. New problems crop up, along with opportunities. The stress may be overwhelming at time. Be sensitive to signs of over-work or excessive stress. Stressed workers may seem more argumentative, report more sick time, or complain more. Identify signs quickly so you can make changes. Check in regularly and facilitate an honest and open dialogue so workers aren’t afraid to tell you about problems.
Conclusion
In addition to these tips, there are a few best practices that can help to ensure the success of a remote team. For one, it is important to establish a process for tracking and managing work. This can include using project management software or creating clear, actionable to-do lists to ensure that work is completed efficiently and effectively.
Also, it’s critical to provide regular feedback to remote workers. This can help to keep them motivated and engaged, as well as provide opportunities for growth and development.
Managing a team of remote workers can be a challenge, but with the right strategies in place, it’s easy to ensure success for workers and the company. By following these tips, employers can create a positive and productive work environment for their remote team members.
In this article in our BACnet Basics Series, we look at Device Profiles, why they’re important and how they’re created. We’ve also included a real world example that illustrates how to use device profiles to accurately specify your own projects.
What are Device Profiles?
As we saw in BACnet Basics: What are BIBBs?, device functions come in five basic categories, each containing specific capabilities. For example, the category Data Sharing (DS) includes capabilities like Read Properties (RP), Write Properties (WP) or Change of Value (COV). If we combined all these services into a minimum collection of capabilities, we would be creating a device profile.
As an analogy, think of the profile “Automobile”. Every machine that claims to be an “automobile” needs the functions of Acceleration (A), Deceleration (D) and Maneuverability (M). Of course, there can be automobiles that do much more, but every “automobile” must, at minimum, perform these three functions (A,D,M).
Definition: BACnet device profiles define the minimum set of BACnet Interoperability Building Blocks (BIBBs) supported by a device claiming that profile. When a device claims a specific profile, you know that it contains a preset of specified functions and services. Profiles are handy because they provide a short-hand method for describing a device and its interoperability capabilities. Device profiles are organized into Groups and Families
Device Groups
Device Groups are general categories of device functions. There are four Group types:
Operator Interface—Covers the minimum capabilities for workstations and other user interface devices. Devices normally support A-side (Client) functionality.
Controller Device—Covers anything from programmable building controllers to smart sensors. Devices normally support B-side (Server) functionality, but more advanced supervisory controllers also include A-side (Client) functionality.
Control Station—Covers lighting control stations that are smaller client devices that support specific user controls such as manual light switches.
Basic Device—Covers all “miscellaneous” family functionality. Usually included alongside other device profiles.
Device Families
Each Profile Group contains various Families within it. Families cover profiles for various, supported building systems like Lighting, Life Safety, and General Purpose. For example, the Controller Device Group contains profiles for the following Family types:
(Example) Controller Family
General Purpose—General purpose controllers usually for HVAC and lighting.
Access Control—Access control controllers such as an access control panel
Lighting—Lighting controllers such as supervisory lighting controller
Life Safety—Life safety controllers such as a fire detection panel.
Elevator—Elevator controllers
Let’s zoom into the General Purpose profile family within the Controller Device Group and see what BIBBs it contains.
Building Controller (B-BC) —Field programmable and configurable supervisory controllers in HVAC and general purpose application.
Advanced Application Controller (B-AAC)—Controllers that run advanced HVAC or general purpose control applications.
Application Specific Controller (B-ASC)—Controllers that run specific HVAC or general purpose control applications.
Smart Sensor (B-SS)—Small sensors that provide sensor values to other devices.
BACnet device profile Families are organized in a container hierarchy. As you move up in complexity, you increase the minimum amount of BIBBS required. Like nesting dolls, each profile contains all the minimum profiles from the previous ones.
For example, the above General Purpose BACnet profiles increase in complexity as you move up from Smart Sensor to Building Controller. All BIBBS included in a Smart Sensor profile are always included in a Smart Actuator profile, and all the BIBBs included in those two profiles are always included in an Application Specific Controller, and so on.
Although higher level BACnet profiles contain more BIBBs, it’s not the number of profiles that matters. Each profile requires a minimum number and type of profiles. So, even if a device contains or exceeds the minimum number of BIBBs, it doesn’t guarantee it will meet the standard. It must contain the minimum number of the correct BIBBs to meet the profile standard.
Specifying Device Profiles: Boardroom Example
Let’s use the Device Profile Quick Reference Guide to see an example of how to choose the device profiles for a real-world project. Read the following scenario:
You want to outfit a medium-sized boardroom equipped with a control panel with a built-in controller. The panel will control the room’s temperature and lighting. You also need manual lighting controls near the door.
To determine the device profiles needed for the project, we can start by listing the functionality we need. We will need HVAC controls for temperature. For lighting, we will need controls for both the panel and a manual user control switch on the wall. Therefore, we will need functionality from the Controller Group and Control Station Group.
Next, we can determine what Families we need within each group.
For the Controller Group, we need:
General PurposeFamily for HVAC
Lighting Family for panel control lighting
Access ControlFamily for access
For the Control Station Group, we need:
Lighting Family for manual switch lighting control
Finally, we can choose specific profiles to fulfill our HVAC and lighting functionality.
HVAC Profiles
In the Reference Guide, we see the following profiles for the General Purpose Controller Family:
B-BC: The building controller is intended for field programmable and configurable supervisory controllers in HVAC and general purpose applications.
B-AAC: The advanced application controller is intended for controllers that run advanced HVAC or general purpose control applications. It does not require being configurable through BACnet.
B-ASC: The application specific controller is intended for controllers that run specific HVAC or general purpose control applications. It does not require being configurable through BACnet.
B-SA: The smart actuator is intended for small actuator devices that allow being commanded.
B-SS: The smart sensor is intended for small sensor devices that provide sensor values to other devices.
We can ignore the last two profiles, because we need neither actuators (B-SA) or sensors (B-SS) for the project. We can also eliminate the Building Controller (B-BC) profile because it does not require supervisory control. Depending on our HVAC needs, we could choose either the Advanced Application (B-AAC) or the Application Specific (B-ASC) profile.
Lighting Profiles
In the Reference Guide, we see the following profiles for the Lighting Controller Family:
B-LS: The lighting supervisory controller is intended for controllers in lighting applications that can command and operate subordinate lighting controllers, in particular through group write commanding.
B-LD: The lighting device is intended for lighting controllers that control individual lights or groups of lights. Normally used as leaf nodes in lighting group setups.
We would choose the B-LD profile if the panel only controls one group of lights. However, if the lighting is more complex, we might opt for the B-LS with supervisory controls.
Control Station Profiles
Because the room also requires manual user lighting controls, we need a profile from the Control Station Family. In the Reference Guide, we see the following profiles:
B-ALCS: The advanced lighting control station is intended for sophisticated control stations that support user view, control and limited configuration of lighting functionality. Provides full commanding support of lighting objects and group operations for them.
B-LCS: The lighting control station is intended for control stations that support simple control of lighting functionality and limited status indication. Provides limited support of commanding lighting objects.
The simpler B-LCS would work for this project. But, again, depending on the complexity of the room’s lighting, we might choose the more complex profile.
Conclusion
Through the Boardroom Example above, we can see how BACnet profiles make project specifications easier and more accurate. Standards and profiles support an accurate procurement process, requiring less change orders and adjustments. Defining capabilities also creates an outcomes-based workflow so that buildings function the way owners and tenants need them to.
Definition: After-hours HVAC is the delivery and maintenance of a facility’s heating and air-conditioning services, outside regular operating hours, for the benefit of a tenant. Tenants pay an hourly rate (usually specified in a lease) for any costs associated with after-hours HVAC operation. After-hour times normally include evenings, weekends and holidays.
After-hours HVAC goes by different names in different markets. For example, in the U.S. it’s sometimes referred to as “overtime HVAC.” Some landlords may use the term “after-hours air conditioning” in a lease or shorten it to “after-hours air con” or “AHAC.”
Ready to read on the go
AHAC: A Response to Changing Workplaces
Social and technological forces have changed the workplace over the last decade. Millennials are now the largest generation in the U.S. workforce. AI and automation are driving increased productivity. The Internet of Things (IoT) is fueling smart building design, and the COVID lockdown kickstarted a revolution in remote working. The standard 9-to-5 work day is behind us, replaced by hybrid schedules, teleconference meetings, and a more remote workforce.
These social and technological changes accelerated specific trends within facility management and building design. These include a move to more flexible workspaces, the integration of “smart” tech and the push for sustainable design. It is out of this demand for more work and building flexibility that services like after-hours HVAC emerged.
Today it’s commonplace in the FM industry to provide tenants with lighting and HVAC services outside of normal operating hours. In turn, firms use this flexibility to expand work hours, hold company meetings and host special events.
Charging for AHAC
Usually the first question a property owner asks is “How much do I charge?” Most tenants and/or their lease advisors insist that AHAC charges represent a reasonable estimate of the “actual cost” for providing after-hours service. But what is the actual cost of operating an HVAC system for one hour? Calculating a “reasonable” estimate is often difficult because HVAC systems are complex. In addition to electricity, they also require water, gas or oil to operate. Then there’s wear-and-tear of equipment, staffing, elevators, car parks and other costs to consider.
To keep things simple, some FMs determine a fixed rate based on the electricity, depreciation and a small percentage to cover “admin” costs. Other landlords avoid the hassle altogether and include the estimated cost within the monthly rent. While there are AHAC calculating best practices, the best approach is one that balances accuracy with simplicity.
Billing Strategies
Billing tenants for AHAC takes several forms. Most property managers start the billing cycle the day they execute the lease. AHAC hours are charged at the agreed rate and billed to the tenant if and when they make a request. Other FMs may allot a number of free overtime AC hours for the term of the lease (e.g., 300 hrs for 5 years). In that instance, an AHAC charge begins only when the tenant exceeds those cumulative free hours.
FMs can bill tenants for AHAC on a monthly, quarterly or yearly basis. After-hours HVAC charges are always billed separately from normal operating hour utility expenses to avoid double charging tenants.
Lease Stipulations
Lease stipulations are common within AHAC tenancy agreements. Some lease clauses may further define AHAC times by listing specific holidays or “dates of observation.” Other provisions set limits on tenant usage to protect the landlord against unexpected costs. For example, most property owners include a provision that allows an annual review and adjustment of AHAC rates based upon current utility costs. This is to protect the landlord against the volatility of energy prices.
To assure quality service, the majority of leases also require that tenants give a 24 or 48-hour notice. The stipulation ensures engineering staff have enough time to carry out the request. There’s also a practical reason. Every HVAC system requires a start-up time to bring the property to the standard temperature (e.g. 22°C/72°F). Notices help give the system enough lead time to ramp up. Start up times are also why landlords stipulate a minimum service time of one hour. Scheduling the HVAC system for only 30-minutes wouldn’t likely cover the actual cost of operation.
Scheduling
There are several ways to request AHAC services. Many programs have tenants create a work order or similar request via a tenant portal. Maintenance staff then program beginning and ending times along with the dates requested. The tenant then arrives at the property on the scheduled day and time.
Other properties equip each floor or tenant space with its own controls, usually a switch or button-operated interface. Occupants have control and can “order” after-hours AC or heating simply by turning the system off and on. Software then records the time and duration and charges the tenant accordingly.
Forward-looking facilities use after-hours automation software that give tenants more control of the scheduling process. Tenants make their AHAC requests through a smartphone app or web browser. The software then programs the system to operate at the desired time, date and duration. These programs cut down on staff time and increase scheduling flexibility.
Scheduling after-hours AC can be an expensive and cumbersome process. It’s usually a mishmash of spreadsheets, sticky note reminders, voice mails, and impatient tenants — all trying to accomplish a task made overly complicated by a manual process. At home, we flick on the thermostat, but at work, this simple act can become a bureaucratic quagmire involving multiple team members. How can FMs and property managers cut the cost and red tape? With an after-hours automated HVAC program that puts the scheduling literally in the hands of tenants.
How Does HVAC Automation Work?
Much like customers who order on-demand movies, tenants “order” their after-hours HVAC as they need it — this could be two months prior or two hours before. Authorized tenants use an after-hours HVAC smartphone app or web browser to make their booking from anywhere at any time. The app then connects to your building’s BMS to schedule and execute the request per the specified time, date, floor and property location. The program then notifies the tenant and property manager via an email, listing the total charge based on the agreed hourly rate.
Automation Eliminates the Niggly Bits
Automation streamlines after-hours scheduling by eliminating many of the steps and hurdles of a manual process. Staff members no longer need to take and record requests via email, phone or work order. Maintenance personnel can forgo manually programming requests into the BMS. Managers can skip time consuming maintenance of spreadsheets (automated billing statements are delivered via email each month). And tenants save time filling out requests and making changes to their bookings.
Calculate The Savings
Depending on the complexity of your current program, the amount of time saved through after-hours HVAC automation could lower staffing costs for your portfolio. Let’s say you estimate each after-hours request currently takes thirty minutes to fulfill, and you complete twenty requests per month. That equals ten hours of labor cost. With an average staff wage of $30 per hour, you’re paying $300 a month just to manage after-hours bookings, and that doesn’t include your tenants’ time.
Billing Accuracy
Automation software is perfect for recording overtime air conditioning bookings because it’s highly accurate. Your team members, despite their best efforts, can become overwhelmed with other responsibilities. Mistakes happen. The wrong tenant is charged or a cancellation order is misplaced. Not only do mistakes like these create dissatisfied tenants, they often result in a loss of revenue for you. When a booking is forgotten or goes unrecorded, you’ll be eating the utility costs. When there’s a discrepancy in charges, getting payment takes more time sorting things with a (now upset) tenant. After-hours HVAC automation ensures billing speed and accuracy, helping you avoid these situations while keeping profits high.
Conclusion
After-hours billing should be a simple process, but it’s full of variables that complicate matters. Even if your manual ordering and billing is spot on, there are hundreds of situations that call for a more nuanced approach. Each tenant has different needs. While some may have predictable work schedules, others may be seasonal. Making things more complicated are the rise in hybrid workplaces and work-home schedules, which demand increased flexibility and access to facilities. Overall, FMs must take a more nuanced approach to utility billing in general. Automation prepares you for future workplaces by simplifying and streamlining your after-hours HVAC scheduling process.
Art Linkletter summed up professional development perfectly when he said “Things turn out best for the people who make the best of the way things work out.” Adapt or perish is the mantra for today’s professionals, and so much so for facilities managers who must adjust to a post-COVID workplace, BMS automation and sustainability among other growing trends. Luckily, the internet offers plenty of opportunities for busy FMs looking to expand their skills and adapt. Here are the best online continuing ed resources for FMs in 2021.
LinkedIn Learning
LinkedIn’s relatively new online learning platform, LinkedIn Learning, has enough facility management courses to fill the entire year. LinkedIn Learning is $39.99 NZD per month or take advantage of the free 30-day trial. Here are a two courses sure to be popular in 2021:
“Facilities Management: Social Distancing and PPE”— This course tackles relevant post-COVID challenges like how to change the way people enter buildings, proper placement of hygiene stations and how to avoid cross contamination.
“Leading Projects”— Cross-functional projects involve being able to structure teams and plans effectively. This course teaches how to define the scope, investigate options, select a course of action and execute a plan.
International Facility Management Association (IFMA)
Eco-friendly buildings and sustainability are now an integral part of the FM profession. That’s why we recommend the IFMA’s “Sustainability Facility Professional” certification program for FMs who want to stay ahead of the curve. The online course teaches how to bring more efficiency, data-driven decision-making and sustainable practices to their clients’ properties. The certification is self-paced and has several prerequisite courses, so it’s perfect for IFMA members who are already certified in FM introduction courses. Visit the IFMA site for more info.
Massey University (NZ)
Massey Uni offers two diplomas in facilities management available through distance learning. The Diploma in Facilities Management (DipFM) is built for new FM professionals just entering the industry who want to strengthen their skills with foundational knowledge, while the Graduate Diploma in Facilities Management (GradDipFM) is aimed at professionals holding a non-FM related tertiary qualification, such as engineering, commerce or science. Both courses are one year full-time, but can be completed part-time. Also, both offer the option to exit at Certificate level on completion of four papers.
Vector Solutions
Training site Vector Solutions has an extensive catalogue of online courses to benefit every level of facility management. If you’re looking for maintenance certification, Vector Solutions’ facilities maintenance courses are specifically created for technicians and building engineers, and they have certification tracks for commercial, industrial or both. FMs needing more general professional development resources can find over 220 classes on leadership, finance, compliance, time management, communication and sexual harassment. Check out Vector Solutions full catalogue of FM training courses.
BOMI Webinars
BOMI International has partnered with online education service Lorman to create a series of live webinars for 2021. These e-Seminars get FMs up to speed on current issues “International Business Codes” and Workplace Bullying/” Fees average around $200 and attendees can add a downloadable recording for future reference. Visit the Lorman website for a complete listing of live webinar topics, times and dates.
