Successful properties have lighting that suits the needs of their occupants. Proper lighting can boost productivity, mood and an overall sense of worker wellbeing. While bad lighting can do the opposite. Light flicker is detrimental to the workplace, often causing...
Definition: After-hours HVAC is the delivery and maintenance of a facility’s heating and air-conditioning services, outside regular operating hours, for the benefit of a tenant. Tenants pay an hourly rate (usually specified in a lease) for any costs associated with...
If you’re new to after-hours air conditioning (AHAC), you may find it hard getting started drafting a lease or tenancy notice. AHAC is a complex topic, and each property requires a bespoke solution. However, there are a few basic terms and ideas that appear in most...
Technology has been reshaping both hard and soft services for years, but COVID-19 has accelerated that process. Owners and managers of larger portfolios tend to be early tech adopters—passing the efficiency and effectiveness on to their customers—but in a post-COVID...
Tenant satisfaction surveys help you spot problem areas with your properties and services, but some facility managers put off creating and administering them because of time restraints. But it only takes a few minutes to create an effective tenant questionnaire if you...
Whether you’re leasing a small two-bedroom or multi-level high-rise, tenant satisfaction is critical to your bottom line. When tenants are happy, they tend to lease longer. This maintains consistency in your properties and lowers your exit costs. But what really makes...
