Colder weather often brings spikes in COVID-19 and influenza cases. With this in mind, we should continue promoting vaccinations, mask wearing, social distancing, surface cleaning and handwashing inside your buildings. However, we shouldn’t forget about our HVAC systems; they also play an important role in stopping the spread of COVID. In fact, if not properly managed, these systems significantly contribute to virus transmission. To properly protect your facility’s visitors and workers this winter, prep your HVAC system the right way by following these guidelines.
Use an Air Dilution Strategy
Viruses like SARS-CoV-2 travel within tiny liquid droplets expelled through our coughs and sneezes. These droplets can range in size from larger particles (5-10 μm) to smaller ones (less than 5 μm). Larger droplets fall to the ground quickly, while smaller aerosols linger in the air much longer. Their hang time presents both a problem and an opportunity. The problem is that these tiny airborne particles can easily cluster together, becoming concentrated within small areas like offices. Concentration makes them more potent and contagious.
However, these clusters are also easily dispersed or “diluted” by adequate air flow. So, an effective dilution strategy is to keep a good mixture of air within every part of your building. It’s a similar idea to running vs standing water. Which is safer to drink? Here are some tips for an effective dilution strategy.
Increase Outside Air Flow
Increasing outside air flow helps dilute recirculated interior air and break up any high concentration particle clusters. The CDC recommends the following tips when introducing outside air flow into your interior spaces:
Disable demand-controlled ventilation (DCV) systems
Open outdoor air dampers beyond minimum settings
When conditions allow, open windows and external doors
Use stand-alone fans inside windows
Set indoor AC unit fan speeds to “on” instead of “auto”
Run your systems longer, 24/7 if possible
CAVEAT: Increasing outside air flow during very cold or very warm weather raises your energy costs and puts added stress on your system to maintain set points. So, some actions may only be practical during milder weather. Another concern is the introduction of pollutants and pollen into the building. For occupants with allergies, outside air could contain possible health risks from contaminants. Increasing outside air flow during very cold or very warm weather raises your energy costs and puts added stress on your system to maintain set points. So, some actions may only be practical during milder weather.
Another concern is the introduction of pollutants and pollen into the building. For occupants with allergies, outside air could contain possible health risks. Most higher-rated filters can catch pollen (which is between 5 -11 μm) so introduction of outside air through fans, open windows and doors pose the greater risk.
Target 5 Air Changes Per Hour
Your air change rate (ACH) is a measure of how often you replace the air within a space. However, ACH is a bit misleading since one cycle doesn’t equate to 100% removal. In fact, it takes longer than you’d expect to vacate any contaminants from a room.
“When we change air in a room,” explains Lance Jimmieson, of Jackson Engineering, “we’re not magically taking out all of the air that’s there and replacing it with fresh air. It comes in, mixes and turns over, and typically mixes between perimeter and center zones. So, we’ve got to remove it.”
Jimmieson advises targeting a minimum of 5 air changes/hr (12 cycles) and bases his recommendation on CDC data (Table B.1). “Even with ten air changes an hour, i.e. every 6 minutes, it’s still going to take half an hour to get rid of any traces of an aerosol in the room, so air change rates need to be relatively high,” he explains.
The choice of filter matters when trying to arrest droplets containing small contaminants like viruses. ASHRAE recommends a minimum MERV-13 grade or better for commercial buildings. MERV-13 through 16 can achieve a 95-99% average removal efficiency for particles from 0.3 to 1.0 μm.
High Efficiency Particulate Air (HEPA) filters have an even higher performance, capturing 99.97% of particles with a size of 0.3 μm. However, their superior efficiency creates more pressure drop in your system, which will reduce airflow rates and therefore system performance.
CAVEAT Pressure drops from upgrading filters can have a significant impact on your HVAC system. In fact, most managers and owners will find it too difficult or impossible to retrofit their HVAC systems with HEPA filters without a costly or significant redesign. This hurdle is why ASHRAE recommends using portable systems with HEPA filters. Also, higher grade filters are costly and single use, so expect an uptick in operating costs.
Consider UV Germicidal Irradiation
Ultraviolet germicidal irradiation (UVGI) systems use short wavelength UV-C light to kill viruses and bacteria before they’re distributed by your ventilation system. UVGI systems for HVAC are usually mercury-based lamps or LEDs. As viruses pass through the HVAC system, the lamps “inactivate” any viruses captured by high efficiency filters or that move through the AHU.
UVGI lamps contribute to air sterilization, especially where outside air flow is restricted and/or dilution efforts are insufficient. However, UV-C does have limits. Jimmieson notes that one critical restriction that’s often overlooked is particle size. “By and large, a good rule of thumb is that if you’ve got a particle size that is bigger than 5 μm then you’re going to struggle to nuke that particle with UV light.”
It’s a fact that has implications for your filtration system, since low efficiency filters allow particles greater than 5 μm to pass through. If those larger particles are hosting viruses, then they may not be neutralized by your UVGI. “You really want to position the UVGI system downstream of a good quality filter to take the lumps out of the air,” Jimmieson recommends.
In our quest to compile a list of the best FM online learning resources for 2022, we looked at several important factors. For one, we wanted a good mix of quality and convenience. Some FMs will be looking for professional certification courses, while others may only need a one-off refresher video. Therefore, we included both certifying orgs with full course work along with eLearning platforms with à la carte selections.
Next, we also wanted to list free and affordable options along with paid ones, given the budget crunch many will likely feel this year. Finally, we wanted our list to be time-saving and relevant, so we included samples from each library, catalogue and resource for your consideration. We also think these samples reflect essential skills FMs will need to future-proof their careers. With that, here are a few of the best online online education resources for FMs in 2022.
LinkedIn Learning
LinkedIn Learning is a great source for quick, easy courses for specific topics. The online learning platform has several courses on project and workspace management FMs will find helpful. Plus, you can gain some experience in more technical topics like working with BIM software. Here are some FM-related courses we recommend for 2022:
The International Facility Management Association offers full course work for various FM accreditations. However, they also have short eLearning videos for primers into specific topics. While you don’t have to be an IFMA member to buy courses or videos, you do get discounted pricing and access to other benefits. We looked through IFMA’s catalogue of videos and found these gems for 2022.
Organisational Strategy for FM Departments in an IoT World
Bombs, Suspicious Packages & Active Shooters: How Do You Respond at Your Workplace
Creating a Powerful FM Legacy
Communicating in a Crisis
FM Podcasts
Industry articles on BAS and facilities management are abundant, but podcasts are a handy FM online learning resource too. Podcasts are perfect for time-starved individuals or those with long commutes. Here are a few FM-related podcasts to subscribe to this year.
BOMI International webinars (hosted by Lorman) are a must have for 2022 FMs who need to keep up with the break-neck speed of change in the industry. Prices vary from $85USD to $200 based on the topic, and attendees can include a downloadable recording for an additional cost. Lorman’s webinar schedule only runs a few months out, so we took a look at what they had to offer for their January and February line up.
Increase Your Ability to Retain Millennials in the Workplace (Feb 8)
Taking Care of Employees Based Overseas (Feb 8)
Responding to Negative Employee Comments on the Web(Feb 28)
Recent Developments Regarding Force Majeure (Mar 2)
IFMA Knowledge Library
The IFMA Knowledge Library is an FM online learning collection of articles, presentations, white papers and podcasts, all focusing on the latest data and trends for the FM industry. There are four different access levels, which includes two free levels. IFMA members get full access to all content, but those who don’t want to commit can purchase a “Knowledge Pass” for $200USD. Here’s some free and premium IFMA content from the Knowledge Library you’ll want to check out for 2022.
Proactive Maintenance Strategies for Operational Value (Article)
Put Your Money On It: Investing in Energy Efficiency (Video)
Why Facilities Managers Should Adopt a Multi-generational Staffing Strategy (Article)
Employee Experience & the Future of Work (Podcast)
Massey University
Massey Uni offers two diplomas in facilities management available through distance learning. The Diploma in Facilities Management (DipFM) is built for new FM professionals just entering the industry who want to strengthen their skills with foundational knowledge, while the Graduate Diploma in Facilities Management (GradDipFM) is aimed at professionals holding a non-FM related tertiary qualification, such as engineering, commerce or science. Both courses are one year full-time, but can be completed part-time. Also, both offer the option to exit at certificate level on completion of four papers.
Touch screens are ubiquitous. We use them at the grocery store to check out, and at the airport to check in. They’re at visitor center kiosks, our banks, our homes and even in our cars. And today, because they’re the primary interface of smartphones, touch screens are literally in our faces for 4.2 hours every day. They are the “Black Mirror” that fans of the series will know as that part of device that reflects our image back towards us.
But despite their prevalence, few know how touch screens work. It’s not because they’re a “new” technology (they’ve been around for roughly six decades). Instead, it’s likely a failure of users to fully appreciate the ingenuity that goes into solving the unique problem of connecting humans and computers through touch. To that end, here’s a quick look on the four basic types of touch screens and how they function. But first, a little touch screen 101.
How do Touch Screens Work?
All touch screens work by creating a predictable X and Y grid pattern on the surface of the screen (Think back to the coordinate plane of your primary math class). As our fingers or stylus interacts with the grid, we introduce a disturbance. The disturbance might be a fluctuation in electrical resistance, capacitance, heat or even acoustical wave flow. The screen’s sensors then detect these changes and use them to triangulate our finger/stylus position. Finally, the sensors translate our clicks and gestures to the CPU, which executes the appropriate command (e.g., “open the app”). Simple in theory, but complex in practice.
Screen Tech Tradeoffs
Like any technology, touch screens have several cost-benefit factors, and manufacturers tailor their products to maximise specific benefits for different consumer needs. One common tradeoff for touch screens is accuracy vs cost. Typically, the more accurate the screen, the more expensive, due to the extra components or more expensive materials used. Screen clarity is another consideration. Some screen designs provide 100% screen illumination, while others adopt layered screens, which can dampen resolution and brightness. Other common screen characteristics include:
Durability vs cost
Single vs multi-touch (i.e., two or more fingers)
Finger touch vs stylus vs both
Resistance to contaminants like water and oil
Sensitivity to electromagnetic interference (EMI) or direct sunlight
High vs low power consumption
Consumers and businesses often trade less-needed features for more desirable ones. For example, facility access screens require more durability and “touch life,” with less consideration towards clarity and multi-touch, while smartphone makers need both (and more!) to compete.
Resistive touch screens work like an electric switch, with users pressing layers to make contact and complete the circuit.
Resistive Touch Screens
The most straightforward touch screen design is the resistive touch screens (RTS). These screens employ a multi-layered design, which includes glass covered by a thin plastic film. In between these two layers is a gap with two metallic electrodes, both resistive to electricity flow. The gap is filled with a layer of air or inert gas, and the electrodes are organized in vertical and horizontal grid lines. Essentially, resistive touch screens work like an electric switch. When the user presses the screen, the two metallic layers come into contact and completes the circuit. The device then senses the exact spot of contact on the screen.
RTS are low-cost and use little power. They’re also resistant to contaminants like water and oil, since droplets can’t “press” the screen. Almost any object can interact with the screen, so even thick gloved hands are usable. However, RTS usually offer low screen clarity and less damage/scratch resistance.
Capacitive touch screens use small electrical charges to indicate where users are pointing.
Capacitive Touch Screens
One screen type you’ll find on almost every smartphone is the capacitive touch screen (CTS). These screens have three layers: a glass substrate, a transparent electrode layer and a protective layer. Their screens produce and store a constant small electrical charge or capacitance. Once the user’s finger touches the screen, it absorbs the charge and lowers the screen capacitance. Sensors located at the four corners of the screen, detect the change and determine the resulting touch point.
Capacitive screen come in two types: surface and projected (P-Cap), with the latter being the common screen type for today’s smartphones and tablets. P-Cap screens also include a thin layer of glass on top of the protective film and allows for multi-touch and thin gloved use. So, they’re popular in health care settings where users wear latex gloves.
Having fewer layers, CTS offer high screen clarity, as well as better accuracy and scratch resistance. But their electrified designs put them at risk of interference from other EMI sources. Plus, their interaction is limited to fingers and/or specialised styluses.
SAW touch screens transmit soundwaves, which are disrupted by finger touches and used to locate precise points on the screen.
Surface Acoustic Wave Touch Screens
Surface Acoustic Wave (SAW) touch screens use sound waves instead of electricity. SAWs have three components: transmitting transducers, transmitting receivers, and reflectors. Together, these components produce a constant surface of acoustic waves. When a finger touches the screen, it absorbs the sound waves, which, consequently, never make it to their intended receivers. The device’s computer then uses the missing information to calculate the location of touch.
SAWs have no traditional layers, so they tend to have the best image quality and illumination of any touch screen. They have superior scratch resistance, but are susceptible to water and sold contaminants, which can trigger false “touches.”
Infrared touch screens are similar to SAWs; only they use infrared light (IR) instead of sound waves to detect disruptions.
Infrared Touch Screen
Infrared (IR) touch screens are like SAW screens; in that they contain no metallic layers. However, instead of producing ultrasonic sounds, IRs use emitters and receivers to create a grid of invisible infrared light. Once a finger or other object disrupts the flow of light beams, the sensors can locate the exact touch point. Those coordinates are then sent to the CPU for processing the command.
IR screens have superior screen clarity and light transmission. Plus, they offer excellent scratch resistance and multi-touch controls. Downsides include high cost and possible interference from direct sunlight, pooled water, and built-up dust and grime.
The Niagara Framework (NF) is developed by Tridium, and if you visit the company’s website, you will learn Niagara is a “comprehensive software platform for the development and deployment of connected products and device-to-enterprise applications.” If you’re like most FMs and property owners, that description sounds pretty technical and dense, as if it were written in a different language. Ironically, the notion of miscommunication within different languages illustrates perfectly what the Niagara Framework is and, more accurately, what it attempts to solve.
Let’s try to clarify Tridium’s definition by breaking it down into parts, so that by the end of this article you should have a better idea of what Niagara does. We’ll start with a simple thought experiment, then take a deeper dive into how Niagara helps buildings and devices communicate.
Niagara: The Ultimate Travel Adapter
Imagine you’re going on an overseas vacation and need a travel adapter. While at the airport waiting to take off, you spot an adapter in a retail store window. However, it’s not just any old travel adapter, it’s the Ultimate Travel Adapter, equipped with hundreds of outlets for every country, region and plug type imaginable. What’s more, the adapter has older plugs styles, so now you can charge that ancient iPod you brought along. Imagine you bought such a product. What could it do for you?
For one, it would give you the flexibility to buy and use any device you wanted. It would free you from having to use one brand. It would eliminate compatibility issues. Plus, it would let you plug all your devices into one place, simplifying the management of all your electronics.
The Niagara Framework functions like the Ultimate Travel Adapter, connect all of your devices and platforms together into one architecture. You can find a Tridium explainer video here.
Next, imagine your adapter has controls for managing each device. It also comes equipped with a dashboard that shows power consumption, current status, and security alarms. Even better, you’re able to access all of this valuable information online. With such a digital tool, you could save energy by unplugging unneeded components, quickly identify failed devices and better predict outages. In short, you could save time and money by increasing your efficiency.
Finally, image your travel adapter itself adapts to the changing technological landscape. After all, plug styles come and go, and so your adapter must also adapt or risk becoming antiquated. Such an adaptation feature could help extend the life of your equipment, letting you bring your favorite devices into the future. It would give you considerable freedom and centralised control over your travel itinerary.
This, in a nutshell, is what the Niagara Framework platform does: it works as a “architecture” for connecting systems and devices for building operation and automation. Now let’s take a deeper dive into how devices and systems communicate to better understand Niagara’s role.
Protocols: The “Language” of Machines
Dozens of systems and hundreds of pieces of hardware make up modern buildings, and each of these components must communicate with one another. To accomplish this, building devices must share a common “language” or what engineers call a protocol. The result is “interoperability” of devices, which is the main goal of platforms like Niagara. This is what Tridium means by “development and deployment of connected products” within their description.
The two dominant standard protocols for building devices are BACnet and LonWorks. These protocols are why your smart meter can transmit energy data to your BMS, even though two different companies made them. The two companies have agreed to design their products using these standard protocols so that you could integrate them easily. Another benefit of standard protocols is that you get to pick and choose which devices you want to use, as opposed to being locked into using propriety hardware from a single vendor (think Apple products).
Standard vs Open Protocols
There are two basic approaches to achieving interoperability of devices: standard and open protocols. Open protocols are when hardware designers use a propriety language for their devices, but “open” their protocol for public use. Access to the protocol gives other developers the “dictionary” for building gateways and interfaces, which “interpret” from one machine language to another. Essentially, the company is saying: Take our protocol and design something that will let other devices work with it. Developers use these open protocols to ensure interoperability between their products and others.
Standard protocols work by building consensus among many different developers to adhere to a standard machine language. So, a standard protocol isn’t proprietary but shared among the members. The upside to a standard protocol is that it requires no interpreter or gateway. Devices speak directly to one another right out of the box.
The Niagara Framework adopts a standard protocol stance towards development of building automation devices. That is, it attempts to wrangle the long list of standard device protocols under one umbrella platform—a type of protocol for protocols. But more than devices make up buildings. What’s this “device-to-enterprise application” all about?
Buildings: A Polyglot of Digital Voices
In addition to device languages, there are also standards and protocols for almost everything that helps your building and business function. For example, there are computing standard languages for the internet (IP or internet protocols). Then there’s programming languages for software, operating systems (Windows vs Mac) and computer networks. When you add it all up, buildings are a cacophony of digital voices singing ones and zeros to each other (#ITjokes).
To ensure these voices sing in unison, enterprise standards like CORBA, XML and DCOM were created. These standards attempt to translate between different operating systems, programming languages and computing hardware. They ensure interoperability of platforms. Without them, companies would be inundated with service calls and services would grind to a halt.
The Niagara Framework, again, connects devices to any enterprise applications within your buildings. Say you wanted to pass energy usage data through to your accounting software. Because it’s a flexible platform that facilitates interoperability, you can use Niagara to easily build these types of connections. This is what Tridium means by “device-to-enterprise application.”
The Internet Connection
One big advantage the Niagara platform brings to building automation systems and devices is wireless connections. It achieves this by using the internet to connect all your devices and controllers. Thus, it sits firmly within the market of platforms that utilise the Internet of Things (IoT) to give building owners and managers granular access to every component of their systems.
In hardwired connections, your BMS would communicate to, say, your HVAC controller through a wired connection. Hardwired connections limit your access. But Niagara wireless internet connection gives you access through web browsers from anywhere. Connection via internet opens up possibilities. For example, it makes connecting new devices much easier. Management is easier too. Check the status of your fire safety systems while at home or on vacation.
Now, give Tritium’s definition another read: “Niagara Framework is a comprehensive software platform for the development and deployment of connected products and device-to-enterprise applications.” Hopefully, you understand it a bit better now.
Summary
Many systems make up today’s buildings. Fire alarms systems, HVAC systems, access systems and security systems to name a few. Today, most modern buildings have automated the management and operation of these systems. The Internet of things has streamlined management of systems, with sensors, devices, and equipment sending streams of data back for collelction and display to stakeholders.
The Niagara Framework is essentially a system of systems, a software architecture designed to integrate multi-vendor building automation systems (BAS) under one umbrella platform. It improves flexibility in managing, connecting, and visualising of your properties and data.
Today baby boomers and seasoned FM pros are retiring at a hasty clip. According to IFMA Foundation’s Global Workforce Initiative (GWI), more than 50% of FMs will retire over the next decade or so. The change is having a dramatic impact on companies who are racing to curate decades of valuable knowledge and experience before it turns its focus to the golf course.
Sadly, most employees feel disconnected when it comes to knowledge transfer and sharing at work. According to a Gallup poll, only about a third of employees in the U.S., France, Germany, Spain and the U.K. strongly agree with the statement “In my company we openly share information, knowledge and ideas with each other.”
Clearly, there’s a knowledge gap that needs filling, and smart firms aren’t waiting for the inevitable resource hit from the “Great Retirement” to put them at a disadvantage. Instead, they’re building knowledge transfer plans well before the gold watches are given out. But what are the key elements of a knowledge transfer? How can you make the most of a retiree’s last six months? To answer these questions, we asked seasoned pros to give us some guidance.
Target Explicit and Implicit Knowledge
To start, focus the bulk of your efforts on capturing the two key types of knowledge for most businesses: explicit and implicit knowledge. Here’s a oversimplified definition of both:
Explicit knowledge (EK)—Objective info that is easily codified, communicated, shared and stored. EK contains objective facts and data and is sometimes referred to as “know-what,” as in you know what the information is.
Implicit knowledge (IK)—Subjective info that is hard to codify, communicate and share. IK tends to be subjective, context-specific and based on individual experience. IK is often referred to as tacit knowledge or “know-how”, as in you know how to do something.
Too often, firms make explicit knowledge capture the priority. With good reason—it’s the easiest, low-hanging fruit of knowledge. For example, before your building engineer leaves, you have him or her update the maintenance schedule. It’s a clear cut transaction where critical information is recorded and stored within your database.
But that same engineer’s brain also houses other tidbits of precious knowledge collected over the years. These gems of implicit knowledge could be an un-documemented energy-saving hack for your cooling plant, or a personalised way of handling an particularly obstinate vendor. Both pieces of knowledge are valuable to your company, and both will vanish with the employee, unless you capture them first.
Knowledge Management Systems
Effective knowledge capture requires a “knowledge management system” or KMS for recording, storing and sharing info and processes. But don’t let the term intimidate you. Yes, there are plenty of paid KMS platforms with loads of bells and whistles, but an effective “system” could be a simple Google doc. Corporate wikis like Confluence are popular platforms for curating information, and if you already have Office 365, Microsoft Teams lets you add a wiki app. The sophistication of your KMS will depend on the size of your company and the amount of info you want to curate.
Accessibility
Regardless of the KMS, it should be centralised and accessible. All staff need access to documentation applicable to their department. Otherwise, you construct roadblocks to both access and contribution. Also, run a single system. Using different tools across teams erects barriers and creates potential software conflicts.
“Accessibility is super important,” explains project management expert, Dan LeFebvre. “Certainly, the type of documentation an accounting team needs is different from what another team might need. But if all information is in the same place, and you can control who has access, then at least it’s consistent. You’re telling everyone, no matter who you are, this is where you go to access all of the information we have at the company.”
LeFebvre suggests assigning one person to manage your KMS. One point of contact makes it easier to ensure consistency and facilitate documentation.
Easy Contribution
Even if you have the world’s best KMS, you still have to motivate your retiring employees to contribute, especially those eyeing the exits. “The real challenge is often not the tool itself, it’s simply getting people to document their processes and knowledge,” explains LeFebvre.
Hesitancy can stem from lack of interest. “It’s extra work,” says LeFebvre. “And nobody likes extra work.” But, he admits, it’s often the case that some seasoned workers simply don’t know where to begin:
“It’s difficult to explain something you’ve learned over twenty years. If someone’s been at a company for a long time, they often don’t think about the process. They just do it. What they think is one step, may actually be fifty steps for someone who doesn’t understand the process.”
Cross-Training Staff
There are many benefits to be had by training employees to do different jobs within the company. Spreading knowledge and skills among team members staves off burnout and improves collaboration across the organisation. More importantly, it helps build a company’s resilience during retirements and high turnover.
Steve West—a former GM at Auckland Unlimited—uses cross-training to build flexibility into his organisations. “I’ve always tried to have a flexible workforce, where there’s a transfer of knowledge, so everything isn’t stored in one person’s head.”
Measure Knowledge Transfer
Like any effective manager, West understands the power of measuring a problem. He is currently developing an information management system or “resource matrix” that measures and records the knowledge and experience of his staff for cross-training purposes. “I use it to locate who has full knowledge, who has some knowledge, and who has no knowledge. Then we start to rotate employees through different venues. It’s helped us work towards building some flexibility so that knowledge is shared across all resources.”
Getting Staff Buy-In
Cross-training can be a tough sell to those who don’t like getting out of their comfort zone. To win over recalcitrant staff, West suggests practicing simple communication and encouraging employee contribution. “I even ask my staff to contribute to their own knowledge appraisal. I may have got my appraisal wrong. Maybe she’s got more knowledge on this value than I thought she did.”
“At the end of the day, it’s about simple communication: Here’s what I want to do. Here’s why it’s an unacceptable risk to the business. Do you agree or disagree? Generally speaking, if you persuade with logic, most people will probably get on board. They might not always like getting out of their comfort zone, but if you sell it in terms of its power of affecting their professional development, they’ll buy into it.”
Knowledge Transfer Via Mentorships
Pairing up retiring staff members with in-house or new employees is an effective way to transmit elusive implicit knowledge. Mentees get a chance to shadow and learn first-hand from older workers, plus they gain opportunities to form instant personal and professional connections with other staff members, which can help the on-boarding process.
West’s organisation uses mentorships and has seen huge success pairing experienced employees with new comers. But he cautions managers to not limit their experiences to a mentorship, and he ensures effective knowledge transfer by shifting his mentees from one venue to another.
“You can’t keep them bored too long either. Mentees need development in other areas too. It’s no good placing someone with a mentor and leaving him there and waiting to see what happens for the next few years. You’ve still gotta keep them interested and engaged in the business.”
Mentorships are also a valuable opportunity to build a culture of knowledge transfer throughout your organisation. LeFebvre advises businesses to make documentation a part of the company culture. “Make it a normal part of the process to dump knowledge as employees think of it. During a mentorship, for example, the mentor may at some point think: Oh, I completely forgot about this part of the process. You want their next thought to be: I better write this down’.”
