7NOX FAQs
Everything you need to know to get started.
These FAQs are for 7NOX managers and users. For technical & security queries, download the 7NOX Ops Team FAQs (PDF)
Users
What is 7NOX?
7NOX is a cloud-based app that allows tenants to easily schedule after-hours HVAC (Heating, Ventilation, and Air Conditioning) services. Whether you’re using your phone or computer, you can book one-time or recurring services anytime, anywhere.
How do I schedule a booking?
It’s easy! You can book through the 7NOX website or mobile app. Just head to the “Bookings” section, choose “Single Booking” or “Repeat Booking,” and fill in details like your site, floor, date, time, and how long you’ll need the service. Add a note if you have any special requests.
Can I set up automatic, recurring bookings?
Yes! You can schedule recurring bookings in the “Repeat Booking” section. Select your preferred schedule—like every Tuesday at 6 p.m.—and choose start and end dates if needed. This feature is perfect for recurring meetings or events.
Why can’t I book for a specific time and day?
There could be a few reasons:
- Business Hours: Ensure your booking is outside of your site’s normal operating hours. After-hours HVAC is only available outside those hours, which are set by the building management and displayed in the 7NOX app.
- Occupancy Overrides: Your company might have different hours from the building’s normal business hours, which could affect your booking.
- Holiday Scheduling: Some holidays might affect booking availability, so check with your building manager if needed.
- Existing Bookings: If another user has already booked that slot, it will be unavailable. Use the “Calendar View” in the app to see all bookings.
What is a “Quick Booking,” and how is it different?
A “Quick Booking” is a fast, one-click option in the 7NOX mobile app for immediate after-hours HVAC service. It starts instantly for a set duration (typically 1 to 5 hours) for your assigned floor or zone. Customize your default settings in the app for an even quicker experience. This feature is not available in the desktop version.
How can I view my past bookings?
To check your past bookings, go to the “Reports” tab in the desktop app and choose “History.” Set your date range and get a full report. On the mobile app, click the clock icon in the “Upcoming Bookings” section to view past bookings from the current or previous months.
Will my IT department have to approve the SSO sign in process?
Yes, it’s likely your IT department will need to approve the 7NOX SSO application in Azure Active Directory to mark it as a trusted enterprise application. This step depends on the organization’s security and consent policies. Typically, when a user from that domain attempts to sign in for the first time, an admin consent request will appear in Azure for review. Once the application is approved, users from that domain will be able to sign in seamlessly using SSO.
What does “after-hours” mean, and why is there a charge?
“After-hours” refers to times outside your building’s regular operating hours, including evenings, weekends, and holidays. If your lease includes after-hours HVAC, you’ll be charged an hourly rate for using the service during these times.
How do I reset my password if I forget it?
If you forget your password, click “Forgot Password” on the 7NOX portal login page (This is NOT 7nox.com). If you don’t know how to get to your portal login page, ask your manager. Enter your email, and we’ll send you instructions to reset it quickly.
Can I use 7NOX on my smartphone?
Absolutely! The 7NOX mobile app is available for both iOS and Android devices. Download it from the App Store or Google Play and manage your bookings on the go!
What if I need to change or cancel a booking?
No problem! You can edit or cancel your booking any time before it starts. Go to “Upcoming Bookings,” select the one you want to change, and either edit or delete it using the pencil or trashcan icons. Just note that you can’t cancel bookings once they’ve started, especially with Quick Bookings initiated in the mobile app.
Why can’t I create a new user login?
If you’re unable to create a new login, it might be due to your user role. “Users” can create and manage their bookings but can’t create new accounts. If you need to add someone, contact your office manager or someone with “Coordinator” access, or reach out to the building manager to get the necessary permissions.
Do I have to add all my users manually?
No, users can elect to use Single Sign-On (SSO) to sign into 7NOX, using their Facebook, Microsoft, or Google accounts. Alternatively, you can register your work domain (e.g., @company.com) under the Tenant Manager. Once it is configured, any user with an email address belonging to that domain can self-register on the 7NOX create an account page. The system will automatically assign the appropriate floor and tenant to the newly created user.
Manager FAQs
Why am I not seeing my site after I sign in?
In order to view a site, you have to be assigned to it. Contact your systems integrator and request they assign you to the site.
What are “Holidays” in 7NOX?
“Holidays” in 7NOX are special days, including weekends or holidays, when you can still book after-hours HVAC service. If your office is closed for a holiday like Labor Day but you need to work, 7NOX has you covered.
Do I have to add all my users manually?
No, users can elect to use Single Sign-On (SSO) to sign into 7NOX, using their Facebook, Microsoft, or Google accounts. Alternatively, you can register your work domain (e.g., @company.com) under the Tenant Manager. Once it is configured, any user with an email address belonging to that domain can self-register on the 7NOX create an account page. The system will automatically assign the appropriate floor and tenant to the newly created user.
My floors have multiple zones. Can I make a booking for each at the same time?
7NOX assigns a single tenancy or department to a specific floor or zone. This ensures billing is accurately tracked per tenant. Currrently, you can only make a single booking per tenant per floor/zone.
What is the “Minimum Charged Hours” setting?
The “Minimum Charged Hours” (MCH) is the least amount of time you’ll be billed for an after-hours HVAC booking, even if your booking is shorter. For example, if the MCH is 1 hour, and you book for 30 minutes, you’ll still be charged for the full hour. This helps cover the system’s operational costs. Be sure to check your building’s MCH policy before booking.
Will my IT department have to approve the SSO sign in process?
Yes, it’s likely your IT department will need to approve the 7NOX SSO application in Azure Active Directory to mark it as a trusted enterprise application. This step depends on the organization’s security and consent policies. Typically, when a user from that domain attempts to sign in for the first time, an admin consent request will appear in Azure for review. Once the application is approved, users from that domain will be able to sign in seamlessly using SSO.
What if my question isn't answered here?
For urgent issues, contact your building manager or facility manager directly. You can also visit the 7NOX Training page to find helpful user manuals and videos.