7NOX is a cloud-based app that allows tenants to easily schedule after-hours HVAC (Heating, Ventilation, and Air Conditioning) services. Whether you’re using your phone or computer, you can book one-time or recurring services anytime, anywhere.

“After-hours” refers to times outside your building’s regular operating hours, including evenings, weekends, and holidays. If your lease includes after-hours HVAC, you’ll be charged an hourly rate for using the service during these times.

If you forget your password, click “Forgot Password” on the 7NOX portal login page (This is NOT 7nox.com). If you don’t know how to get to your portal login page, ask your manager. Enter your email, and we’ll send you instructions to reset it quickly.

It’s easy! You can book through the 7NOX website or mobile app. Just head to the “Bookings” section, choose “Single Booking” or “Repeat Booking,” and fill in details like your site, floor, date, time, and how long you’ll need the service. Add a note if you have any special requests.

Absolutely! The 7NOX mobile app is available for both iOS and Android devices. Download it from the App Store or Google Play and manage your bookings on the go!

Yes! You can schedule recurring bookings in the “Repeat Booking” section. Select your preferred schedule—like every Tuesday at 6 p.m.—and choose start and end dates if needed. This feature is perfect for recurring meetings or events.

No problem! You can edit or cancel your booking any time before it starts. Go to “Upcoming Bookings,” select the one you want to change, and either edit or delete it using the pencil or trashcan icons. Just note that you can’t cancel bookings once they’ve started, especially with Quick Bookings initiated in the mobile app.

There could be a few reasons:

• Business Hours: Ensure your booking is outside of your site’s normal operating hours. After-hours HVAC is only available outside those hours, which are set by the building management and displayed in the 7NOX app.
• Occupancy Overrides: Your company might have different hours from the building’s normal business hours, which could affect your booking.
• Holiday Scheduling: Some holidays might affect booking availability, so check with your building manager if needed.
• Existing Bookings: If another user has already booked that slot, it will be unavailable. Use the “Calendar View” in the app to see all bookings.

If you’re unable to create a new login, it might be due to your user role. “Users” can create and manage their bookings but can’t create new accounts. If you need to add someone, contact your office manager or someone with “Coordinator” access, or reach out to the building manager to get the necessary permissions.

A “Quick Booking” is a fast, one-click option in the 7NOX mobile app for immediate after-hours HVAC service. It starts instantly for a set duration (typically 1 to 5 hours) for your assigned floor or zone. Customize your default settings in the app for an even quicker experience. This feature is not available in the desktop version.

To check your past bookings, go to the “Reports” tab in the desktop app and choose “History.” Set your date range and get a full report. On the mobile app, click the clock icon in the “Upcoming Bookings” section to view past bookings from the current or previous months.

“Holidays” in 7NOX are special days, including weekends or holidays, when you can still book after-hours HVAC service. If your office is closed for a holiday like Labor Day but you need to work, 7NOX has you covered.

The “Minimum Charged Hours” (MCH) is the least amount of time you’ll be billed for an after-hours HVAC booking, even if your booking is shorter. For example, if the MCH is 1 hour, and you book for 30 minutes, you’ll still be charged for the full hour. This helps cover the system’s operational costs. Be sure to check your building’s MCH policy before booking.

For urgent issues, contact your building manager or facility manager directly. You can also visit the 7NOX Training page to find helpful user manuals and videos.